Policies

Quality

We have high standards for all our product lines. Although some pieces of our collection may be small, the fine details and craftsmanship involved mean a high quality premium product. Feel free to contact us for any extra information before purchase.

Shipping

Where possible we will ship your order the next working day. Please allow extra time for made-to-order items. We will notify you by email when your purchases have been shipped. In the event of any issues with your order we will contact you as soon as possible so please provide sufficient contact details and check your spam folder.

You will usually be charged a shipping fee at the checkout. This is unless all your ordered items ship for free. The standard UK shipping fee is currently £2.90 and this is only paid once per order providing we can ship all the items in a standard sized package. In the event of a larger order, you may be charged for a large parcel at £4.50 per package.

Returns

We endeavour to make sure that all our product descriptions and photographs are accurate. However, if the item does not meet your expectations, you have the right to return all our products in return for a refund or an alternative item, providing you contact us within two weeks of receiving your purchase. Customers are obligated to pay return postage and packaging and return the item within 28 days. Your consumer rights are unaffected.

Personal Data and Privacy

We take the data protection of our customers, our followers and potential customers extremely seriously. The personal data that we store includes names, contact details, delivery addresses and purchases. We process your payment data  through secure third parties (Stripe or Paypal) and store your communication details with Shopify and Mailchimp. We won't ever share your information with another company.

We don't profile our customers or track you when you use our website. We don't target out email marketing but we will sometimes use targeted advertising through Facebook and Google.

Any information you share with us in private, along with any images, will remain private unless you give us explicit permission to share it.

Marketing

We would like to follow up all our customers with emails containing promotional material we feel you would be interested in. We may contact you after a recent purchase to ask whether you would be interested in receiving regular emails. We will never send you more than one marketing-only email in a calendar month without future consent and we promise not to spam your inbox.

You may also sign up to our newsletter on our website. You will need to confirm your consent before we send you any marketing. You can review your details or unsubscribe at any point. We use Mailchimp to send our emails.

Sharing

Any photos, videos or other content that you share with us via social media remain the property of the content owner. However, by publicly sharing content you agree that we may use this content on our website, our social media pages and in other promotional media. Sharing is deemed to include addressing the content to our page, tagging Finding Fairies in the content or posting the content anywhere on our pages or posts. Please only share content with permission from the owner.

All photos, videos and other content published by Finding Fairies anywhere online is the property of Finding Fairies unless it meets the criteria above or it is otherwise stated. You may share this content as you wish providing you do not edit the content, use it for your own commercial gain or attempt to pass it off as your own. For any clarity on this issue or for permission to use the content in such a way, please feel free to contact us.